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CUSTOMER SERVICES

Terms and Conditions

 

Conditions of Use

United Automotive Service Solutions and its affiliates provide their services to you subject to the following conditions. If you visit or shop at United Automotive Service Solutions, you accept these conditions. Please read them carefully. In addition, when you use any current or future United Automotive Service Solutions service or visit or purchase from any business affiliated with United Automotive Service Solutions, whether or not included in the United Automotive Service Solutions Web site, you also will be subject to the guidelines and conditions applicable to such service or business.

 

Electronic Communications 

When you visit United Automotive Service Solutions or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of United Automotive Service Solutions or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of United Automotive Service Solutions and protected by international copyright laws. All software used on this site is the property of United Automotive Service Solutions or its software suppliers and protected by international copyright laws.

License and Site Access

United Automotive Service Solutions grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of United Automotive Service Solutions. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of United Automotive Service Solutions. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of United Automotive Service Solutions and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing United Automotive Service Solutions' name or trademarks without the express written consent of United Automotive Service Solutions. Any unauthorised use terminates the permission or license granted by United Automotive Service Solutions. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of United Automotive Service Solutions so long as the link does not portray United Automotive Service Solutions, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any United Automotive Service Solutions logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. United Automotive Service Solutions does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use United Automotive Service Solutions only with involvement of a parent or guardian. United Automotive Service Solutions and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, Communications, and Other Content

Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. United Automotive Service Solutions reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant United Automotive Service Solutions and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant United Automotive Service Solutions and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify United Automotive Service Solutions or its affiliates for all claims resulting from content you supply. United Automotive Service Solutions has the right but not the obligation to monitor and edit or remove any activity or content. United Automotive Service Solutions takes no responsibility and assumes no liability for any content posted by you or any third party.

 

Copyright Complaints

United Automotive Service Solutions and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, email us with your complaint.

 

Risk of Loss

All items purchased from United Automotive Service Solutions are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

 

Product Descriptions

United Automotive Service Solutions and its affiliates attempt to be as accurate as possible. However, United Automotive Service Solutions does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by United Automotive Service Solutions itself is not as described, your sole remedy is to return it in unused condition.

 

Other Businesses

Parties other than United Automotive Service Solutions and its subsidiaries sell product lines on this site. In addition, we provide may links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their web sites. United Automotive Service Solutions does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

 

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED BY UNITED AUTOMOTIVE SERVICE SOLUTIONS ON AN "AS IS" AND "AS AVAILABLE" BASIS. UNITED AUTOMOTIVE SERVICE SOLUTIONS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, UNITED AUTOMOTIVE SERVICE SOLUTIONS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. UNITED AUTOMOTIVE SERVICE SOLUTIONS DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM UNITED AUTOMOTIVE SERVICE SOLUTIONS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. UNITED AUTOMOTIVE SERVICE SOLUTIONS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

 

Applicable Law

By visiting United Automotive Service Solutions, you agree that the laws of Australia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and United Automotive Service Solutions or its affiliates.

 

Disputes 

Any dispute relating in any way to your visit to United Automotive Service Solutions or to products you purchase through United Automotive Service Solutions shall be submitted to confidential arbitration in Brisbane, Australia, except that, to the extent you have in any manner violated or threatened to violate United Automotive Service Solutions' intellectual property rights, United Automotive Service Solutions may seek injunctive or other appropriate relief in any court in United Automotive Service Solutions, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of an independent arbitrator. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

 

Site Policies, Modifications, and Severability

Please review our other policies, posted on this site. These policies also govern your visit to United Automotive Service Solutions. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Online Payments

Online Payment Options

Online Payment via Credit Card

United Automotive Service Solutions accepts payments using the following credit cards;

  • MasterCard

  • Visa

Online Payment via PayPal

PayPal allows secure purchases without revealing Credit Card numbers and financial information. PayPal guarantees 100% protection from unauthorised payments being sent from your account.

Please visit www.paypal.com/au for more information.

 

Pricing

Product prices and delivery and other charges displayed on this website are current at the time of print and issue, however United Automotive Service Solutions reserves the right to change prices at any given time and for any given reason deemed as necessary.

 

All prices are displayed in Australian Dollars (AUD)

The buyer agrees to the following:

United Automotive Service Solutions will charge the purchaser, and the purchaser agrees to pay, all fees and charges relating to any order that is accepted by United Automotive Service Solutions. These charges consist of;

  • The purchase price of each product ordered.

  • All delivery fees associated with getting a product to you, and

  • All fees and charges as stated in the Terms and Conditions.

All fees and charges incorporated in the Terms and Conditions and all Retail / List prices on products found on this Site are inclusive of GST (unless otherwise stated).

The purchase price of each Product as shown on the Sites product list is listed on the Site at the time of purchase. The sites pricing as listed on the site may not be the same, nor may it correspond to the pricing in any of our stores at the time of purchase.

 

Your use of this site is your acknowledgement that Automotive Service Solutions is not required or obliged to match pricing on any products. This includes not matching in any of our stores a price found on this site and vice versa.

Freight/Shipping/Delivery

FREE / Freight Policy

United Automotive Service Solutions currently offers Free Freight for Spare Parts purchases over $100.

The following conditions and rules apply to this offer:

  • Offer applies to Spare Parts purchases only and excludes batteries, chemicals, tools and equipment purchases.

  • Order must total $100 including GST or more and is excluding freight.

  • Applies to Australian delivery addresses only.

  • Offer subject to change without notice.

  • All orders will be shipped by Australia Post or alternate methods at United Automotive Service Solutions discretion.

  • If you wish to have a quicker delivery, an overnight service is available at your cost for orders that are 5kg or less in weight.

  • If your order exceeds 5kg's in total, additional freight costs will apply. In the event of this you will be contacted by a representive to discuss freight options.

Delivery

  • Orders placed before 3pm (AEST) will be shipped within 2 business day of order placement but this can't be guaranteed.

  • Where we are unable to ship within 2 business days a representative will contact you via email to advise.

  • Allow up to 5 working days for FREE Freight deliveries and may depend on your location.

  • All goods will be delivered to the address you provide at the time of purchase.

  • If your order exceeds 5kg's in total, additional freight costs will apply. In the event of this you will be contacted by a representative to discuss freight options.

  • Additional freight charges will apply to all overseas orders. In the event of this you will be contacted by a representative to discuss freight options.

Return Policy

 

In the unlikely event that you may need to return an online or in-store purchase to United Automotive Service Solutions, this Return Policy has been designed to assist you in returning the product.

When to return a Product

You will be offered a replacement, refund or store credit where items have a major failure.

 

This includes:

  • An item deemed to be faulty.

  • An item that is incorrectly described.

  • An item that is not fit for purpose.

In the event of a major component failure the item will need to be returned to Automotive Service Solutions for assessment. In some cases Automotive Service Solutions will need to return the item to our supplier for further assessment. The manufacturer's assessment is final and no further assessment will be undertaken. In the event of a denied claim the item in question will be returned to the customer.

 

Returning Online Purchases

  1. Before returning any goods, you will need to complete a Return Request Form and be issued an RA Number by Automotive Service Solutions. Please DO NOT write the RA number directly on the box as all goods need to be returned in original condition.
     

  2. Goods can be returned: -

    2.1 In Person

    2.2 By Post or Courier. Please obtain Authorisation from sales staff before sending any item by Post or Courier.

Within Australia (all States excluding WA) 

Email: - sales@efi.com.au

Phone: - (07) 3857 9500 between the hours of 8:30am to 4:30pm AEST (Brisbane) Monday to Friday.

 

For all WA Purchases

Email: - allyeb@petrojectwa.com.au

Phone: - 08 9204 9888

International

Email: - sales@efi.com.au

Phone: - +617 3857 9500

Visit the United Automotive Service Solutions website for store locations: www.efi.com.au

 

Exclusions

In some cases a repair, refund or replacement item may not be offered to you on a product if: -

  • You have a change of mind.

  • The item has been fitted.

  • If the item has been modified from standard in any way.

  • The product is misused in any way.

  • The item contains material that is not a part of the manufacturing process. This includes contaminants like dirt and plastic in fuel pumps.

  • The item was a special order.

  • The Repair or Replacement is for the supplied component only and does not include Labour, Towing Fees or Accommodation.

Required information for return of Products

In order to complete your return we will require the following: -

  • Proof of purchase – (Receipt)

  • The item will need to be returned in the same condition as it was purchased (including all packaging).

  • If the item is incorrect for application you will need to supply Make, Model, Year, Vin Number, Engine size and Engine Code. This information is required to process a return.

  • For parts that have failed in service you may be required to provide an Authorisation number.  Please contact Customer Service on (07) 3857 9500 and press 1 for Spare Parts.

  • If you are in Western Australia – Please call (08) 9204 9888 during office hours.

  • For any Exchange Refund, Repair or credit, you will be required to provide your name, address, Telephone number and Signature as well as a copy of receipt.

  • All purchases made on a Debit/Credit card will be credited back to the original card used. Make sure you have this card available for Credits.

Your rights under Australian Law

All items come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a repair or replacement if the item is the subject of a major failure. You are also entitled to have the items repaired or replaced if the goods are not of an acceptable quality and the nature of the failure does not amount to a major failure.

Bosch
Unichip
Denso
Siemens
Ryco Filters
Stanadyne
Garrett
Delphi
VDO

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